What is Customer Communication Center (C³)?
 
C³ stands for Customer Communication Center and offers a practical and comprehensive hosted software system that helps you save time and money answering buyer questions.

One of the top challenges facing merchants is the large number of inbound inquiries about products. C³ allows the merchant to record, manage and in many cases automate these communications. In late 2005, eBay introduced the "yellow button" system that suggests prospective customers hide their email addresses, thus requiring sellers to use eBay's "MyMessages" to answer the emails.

C³ solves this problem by using eBay APIs to programmatically answer "yellow button" messages thus freeing merchants from having to use eBay's MyMessages system

Here are some of C³'s top features:

• E-mail communications you receive and send with customers are compiled and organized in one seamless "file" so that you have a complete history of each customer at a glance.

• Multiple users can safely access the system and see what the others have done.

• Effectively administrate all of your business and personal contact information in one system.

• Manage multiple seller accounts via POP3, the eBay mail system or a combination of both.

• Create filters which automatically file and/or respond to incoming emails so you don't have to.

• Create Frequently Asked Questions (FAQs) and then easily insert them into outgoing mail saving you time from repetitiously answering questions.

These are just some of the many benefits - to sign up click the sign up link on the left to get started! C3 is available only for US based sellers at this time.